Robotic Process Automation — Latest Trends and How to Boost Productivity

Written by: Fiona Crystal • Image from Twitter: Thomas Ferreolus
Written by: Fiona Crystal • Image from Twitter: Thomas Ferreolus

Robotic Process Automation — Latest Trends and How to Boost Productivity

Digital technologies have taken today’s market into a whole new level because of evolving technologies of the past few years into automation and machine learning.

The top things that make any enterprise of today a success story are cost-efficient, customer success, and employee satisfaction simultaneously along with better business outcome in the competitive market. And thanks to the power of technology, enterprises can smoothly achieve all of these with the help of Digital Transformation.

That’s where Intelligent Process Automation (IPA) comes in. IPA is the technology that combines redesigned fundamentals of robotic process automation and machine learning. IPA mimics humans making it better than any usual automation technology in the market. The technology helps the employees by removing repetitive, replicable, and routine tasks. And since it reduces ‘human mistakes’, it radically improves customers experience by simplifying interactions and making it more productive.

The two core technology of IPA are Robotic Process Automation (RPA) and Machine Learning (AI).

With IPA, robots can replace repetitive manual clicks (RPA) and make intelligent decisions (AI) which in turn will increase productivity (smart workflow) and increase customer success by minimizing human error and smart digital interactions.


What is Robotics Process Automation and why is it most effective?

RPA is an artificial intelligence (AI) technology that is used to create software robots that use software interface to mimic human interaction. RPA uses software interfaces with artificial intelligence (AI) and machine learning (ML) methodologies to perform complex operations that are human-like.

In 2018 RPA technology is in the process of developing advanced AI software bots that can process simple tasks and recognize images and speech via the implementation of cognitive reasoning. Initially adopted by financial institutions and banks, RPA technologies today have found use in a wide array of industries.

One of the key differences, however, between RPA and other forms of automation is its ability to imitate a human user that allows it to be implemented on existing processes, thereby, reducing development time and a wide range of business activities.


How RPA boosts productivity?

  • RPA was not introduced to replace humans, but to assist and ease repetitive tasks. It benefits the productivity of employees and helps them immensely.
  • The technology assists employees across any location across the globe with the help of the cloud. This works in favor of today’s globalized market. It minimizes interactions and training time. It increases work efficiency.
  • RPA allows people with various degree of technical knowledge and even who lack it to use the processes with ease. Manual, error-prone processes can reduce the day-to-day productivity of any business and cause disruptions for your customers. RPA helps streamline the process with customized frameworks.
  • All the IPA technologies including RPA works great for back-office process in various industries.  It can be deployed in call centers, banking processes, data entry, and filing that allow employers to streamline their operations to minimize human error and increase efficiency. It works wonders with transactional data and repetitive entries.
A digital technology that can do the work of multiple human workers, faster and more efficiently, minus human errors, is easily the best thing for any enterprise and market.

What’s more! It allows time for employees to give more time to not only customers but also leaves the organization with more time for employee engagement. It is still in its initial stage and yet by RPA taking care of tedious, repeatable, and monotonous tasks, organizations that have invested in RPA technology have already started reaping benefits of cost-cutting, productivity, and employee and customer experience. Happy customers, satisfied employees, reduced cost and increased productivity all because of smart software!

RPA software is customized and any technology that can intelligently work alongside human, assist remotely will benefit the organization, almost instantly. Since RPA is a relatively new technology it is important to invest in the right place and understand exactly what you want with the automation with the help of a good process map. It will reduce trial and errors and help in smooth implementation resulting in successful digital transformation and better business outcome.


© Fiona Crystal Feb 14, 2019 | 8:03 AM
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